Service of Bartenders in Making A Cocktail to Improve Guest Satisfaction in Sindhu Restaurant Grand Palace Hotel Sanur Bali

Abstract

This research aims to explore the process of making cocktail drinks by bartenders at Sindhu Restaurant, Grand
Palace Hotel Sanur, Bali, as well as understanding the techniques and creativity applied in creating attractive
and high-quality drinks. The research method used is qualitative, the collection method in this research uses
literature study, direct observation and in-depth interviews with the bartender on duty. The results showed
that bartenders at Sindhu Restaurant combine detailed technical skills with artistic elements to produce
cocktail drinks that are not only delicious but also visually appealing. The use of local and fresh ingredients, as
well as in-depth knowledge of various mixing techniques, are key factors in their success.
In addition, this research also highlights the importance of the interaction between bartenders and customers
in creating a unique and personalised drinking experience. The bartenders at Sindhu Restaurant not only act
as drink makers, but also as guides who are able to customise cocktails to customers' individual preferences.
This increases the level of customer satisfaction and strengthens the restaurant's reputation as a place that
provides high-quality service. The conclusion of this study confirms that the skills and creativity of bartenders
are important elements in the hospitality industry, contributing significantly to customer satisfaction.
Keywords: Service, Guest Satisfaction, Making Cocktail.