The Impact of Transformational Leadership, Employee Satisfaction, and Employee Engagement on Employee Loyalty

Abstract

Employee loyalty is an important part of managing a hotel business. So antecedents of loyalty are needed, such
as transformational leadership, employee engagement, and employee satisfaction. This research examines the
influence of transformational leadership, employee engagement, and employee satisfaction on employee
loyalty. This research involved employees at four-star hotels with a total of 261 respondents. The data collected
was analyzed using multiple linear regression analysis with the IBM SPSS 27 program. Research findings show
that transformational leadership does not affect employee loyalty. Meanwhile, employee engagement and
employee satisfaction significantly increase employee loyalty. Some of the limitations of this research are that
there is no separation between back office employees and frontliners so it is difficult to determine the level of
accuracy of the perceptions given. Apart from that, the data collection method uses self-assessment so data bias
is very high.
Keywords: Transformational Leadership, Employee Engagement, Employee Satisfaction and Employee
Loyalty