Improving Employee Performance Through Physical Work Environment, Emotional Intelligence and Self Leadership

Human resources are assets owned by an organization. Without human resources in an entity, operational activities will not be able to run. Entities must be able to empower human resources so that they can produce qualified employee performance. Employee performance is influenced by many factors including the physical work environment, emotional intelligence and self-leadership. This study aims to determine the effect of the physical work environment, emotional intelligence and self-leadership on employee performance. The location of this research is at The Vira Boutique Hotel and Suites Bali. The population uses The Vira Boutique Hotel and Suites Bali employees and a sample of 55 employees. Data analysis technique using Multiple Linear Regression Analysis. From the results of the study, it was found that the physical work environment had a significant positive effect on employee performance, emotional intelligence had a significant positive effect on employee performance


INTRODUCTION
Human resources are assets owned by an organization.An entity or organization needs human resources to run its business and to win the competition with competitors.
Human resources can be likened to the driving force of the entity's business wheels.Entities must be able to empower human resources so that they can produce qualified employee performance (Bani, 2021).
The Vira Boutique Hotel and Suites Bali is a 4-star hotel established in 2004.The Vira Boutique Hotel and Suites Bali has 56 rooms with in-room facilities such as television, word desk, air conditioning, snack bar, and clean bathroom.Other facilities include a swimming pool, non-smoking area, lobby lounge, meeting room, parking lot, The Vira Transport, and Restaurant.
According to Kolonio, et al. (2019), one of the businesses that requires quality employee performance is the hospitality business.Employees are the first face of the hospitality business.The main goal of the hospitality business is to provide the best satisfaction to tourists who stay overnight.The higher the employee performance, the more tourists will feel service satisfaction in staying (Anggraini, et al., 2021).Vice versa, the lower the employee performance, the worse the service will be felt by tourists who stay (Nursiti and Fedrick, 2018).

Based on the results of preliminary observations at The Vira Boutique and Suites Bali
Where currently the problem at The Vira Boutique Hotel and Suites Bali is the performance of employees who are not as expected, causing ineffectiveness of services in accordance with the standards set by the company.The data on the percentage occupancy rate of The Vira Boutique Hotel and Suites Bali during 2020 can be seen in table 1.1 as follows: It can be seen from table 1.1 that The Vira Boutique Hotel and Suites Bali experiences an increase and decrease in each month and several months.It can also be seen in the last 3 months, namely September, October and November 2020, there has been a decrease in the percentage of occupancy rates.The ups and downs of the number of tourists are caused by the increasing intensity of competition with similar hotels and the attitude of tourists who always change with the increasing knowledge of tourists about the quality and services provided.
Based on the occupancy data above, after observations and interviews with HRD The Vira Boutique Hotel and Suites Bali, it can be seen that employee performance is still found problems, these problems can be seen in employee attendance seen in table 1.2 as follows: The Vira Boutique and Suites Bali in the 2021 period fluctuates every month, where the average employee absenteeism rate is 3.20%.This means that the employee absenteeism rate tends to be high, because a reasonable (normal) absenteeism rate is below 3%, above 3-10% is considered high (Listiani, et al., 2019).Based on interviews conducted with the management of The Vira Boutique and Suites Bali, there are still many employees who take more leave than specified in the Standard Operating Procedure (SOP).In the SOP (Standard Operating Procedure) it is explained that employees get 2 days off every month but there are still those who take holidays outside these provisions.
Based on the results of observations and interviews it appears that related to selfleadership it turns out that employees of The Vira Boutique and Suites Bali have not been able to develop their potential as seen from employees who do not work with all their souls and do not try to be a role model for other employees.
The number of employees working at The Vira Boutique Hotel and Suites Bali currently totals 55 employees.Each employee certainly has a different educational background.The following are the positions and education levels of The Vira Boutique Hotel and Suites Bali employees: Based on observations, in addition to problems found from external factors in the form of a physical work environment, it turns out that there are also problems from internal factors, namely employee emotional intelligence.Employees who deal directly with employees such as the Front Office and Food & Beverage departments will tend to get complaints from guests who stay overnight so that they can reduce company targets.
From several findings by the management, it can be seen that employees have not been able to control their emotions, especially through the facial expressions of employees when receiving complaints from visitors which cause hotel visitors to be uncomfortable.
The second internal factor that shows a problem with employees is self leadership (Sustiyatik, et al., 2019).Self-leadership skills are needed for all employees in order to complete the responsibilities given to them.Based on observations made on employees of The Vira Boutique and Suites Bali, it was found that employees have not been able to lead themselves in terms of completing their work, so that employees have not been able to organize and use time properly in terms of completing tasks and responsibilities given by superiors.
The Resource-Based View (RBV) theory, first pioneered by Wernerfelt (1984), views that the company's resources and capabilities are important to the company because they are the basis of the company's competitiveness and performance.This theory argues that internal resources are more important for companies in maintaining competitive advantage.
Every company strives to have a competitive advantage as a strength in order to survive in the business world.
Based on the implications of RBV theory, the work environment will be able to impact the quality of employees because the more comfortable the work environment, the more comfortable employees will work and will have a direct impact on employee performance.Emotional intelligence and self leadership which are internal factors of employees must be considered in building employee performance.RBV theory explains that the better the quality of employees in terms of internal factors, namely in this study is emotional intelligence and self leadership, the more service quality will improve and have implications for the performance of hotel employees.
Based on the background of the above problems related to the ineffectiveness of employee performance in providing quality and service to tourists in accordance with what has been determined by the company, the authors are interested in conducting research on: "The Effect of Physical Work Environment, Emotional Intelligence and Self Leadership on Employee Performance at The Vira Boutique Hotel and Suites Bali".

METHOD
The wTo determine the sample in this study, saturated sampling or census will be used.Saturated sampling is a sampling technique when all members of the population are used as samples (Sugiyono, 2018).So the number used is the entire number of employees of The Vira Boutique Hotel and Suites Bali.  1, it shows that the value of Asymp.

Normality Test
Sig. (2-tailed) is 0.200, which is greater than 0.05, which indicates that the data is normally distributed, so it can be concluded that the model fulfills the assumption of normality.Based on Table 5 above, it shows that all independent variables have a tolerance value> 0.10, as well as the results of the calculation of the VIF value, all variables have a VIF value < 10.This means that the regression model made does not have multicollinearity symptoms.

Multiple Linear Regression Analysis
This analysis is used to determine the magnitude of the simultaneous influence (together) between the physical work environment, emotional intelligence and self leadership on employee performance.The following are the results of multiple linear regression analysis: has a significant positive effect on employee performance, which means that H0 is rejected and H2 is accepted.

3.
The self leadership variable has a t value of 4.130> t table 2.007 and a significance value of 0.000 <0.05.This means that the self leadership variable has a significant positive effect on employee performance, which means that H0 is rejected and H3 is accepted.

CONCLUSION
Based on the data obtained from the analysis, the following conclusions can be drawn: 1.
The physical work environment has a positive and significant effect on employee performance.This means that the better the physical work environment is applied, it will improve employee performance at The Vira Boutique Hotel and Suites Bali.

2.
Emotional intelligence has a positive and significant effect on employee performance.
This means that the better the emotional intelligence of employees will improve employee performance at The Vira Boutique Hotel and Suites Bali.

3.
Self leadership has a positive and significant effect on employee performance.This means that the better self leadership will improve employee performance at The Vira Boutique Hotel and Suites Bali.

Suggestions
Based on the research results obtained, the suggestions that can be given by researchers are as follows: 1.
On the physical work environment variable, the question of my workplace away from noise that interferes with work activities has the lowest average value, seeing the results of this study, The Vira Boutique Hotel and Suites Bali should organize the workspace properly, so that later even though there is noise employees are still comfortable at work.

2.
On the emotional intelligence variable, the question I can manage my emotions in any situation has the lowest average value, seeing the results of this study The Vira Boutique Hotel and Suites Bali should provide training to employees, so that later employees are able to manage their emotions in any situation.

3.
On the self leadership variable, the question I can manage myself in completing tasks has the lowest average value, seeing the results of this study The Vira Boutique Hotel and Suites Bali should be expected to guide employees so that later employees are able to manage themselves in completing tasks.

4.
On the employee performance variable, the question I always do work in accordance with the company's quality standards has the lowest average value, seeing the results of this study The Vira Boutique Hotel and Suites Bali should always supervise employees at work, so that later employees always try to do work in accordance with company quality standards.

Table 1
Occupancy Percentage Rate of The Vira Boutique Hotel and Suites Bali

Table 3
Employee Position and Education Level The Vira Boutique Hotel and Suites Bali Year 2021 In table 1.3 it can be seen that employees who work at The Vira Boutique Hotel and Suites Bali have different educational backgrounds.This shows that each individual has different characteristics and intelligence which affects employee performance.
Source: The Vira Boutique and Suites Bali, 2022 Research Place in this research is The Vira Boutique Hotel and Suites Bali Kuta, Badung which is located at Jalan Kartika Plaza No. 127, Kuta, Badung Regency, Bali.As the object of this research are the variables of physical work environment, emotional intelligence and self leadership and employee performance of The Vira Boutique Hotel and Suites Bali. 1. Population is a generalization area consisting of objects or subjects that have certain qualities and characteristics set by researchers to study and then draw conclusions (Sugiyono, 2018).The population in this study were all employees at The Vira Boutique Hotel and Suites Bali, totaling 55 people.According to Sugiyono (2018) the sample is part of the number and characteristics of the population.So that the sample is part of the existing population, so that sampling must use certain methods based on existing considerations.

Table 6
Multiple Linear Regression Analysis Results